December 27, 2014 Recovering Increased Guest Satisfaction with the least sacrifice for the Hotel http://www.hotelnewsresource.com/article53322.html March 2011
December 27, 2014 Yes Mr Butler, I would like you to ge tinto my hipoccampus. http://www.hotelnewsresource.com/article52023.html February 2011
December 27, 2014 Hotel Butler Service: The best service ever conceived before. http://www.hotelnewsresource.com/article50222.html November 2010
December 27, 2014 Emotional Intelligence in the Experiential Hospitality http://www.hotelnewsresource.com/article48086.html August 2010
December 27, 2014 La Inteligencia Emocional en la Hotelería de la Experiencia. La Inteligencia Emocional en la Hotelería de la Experiencia. http://www.hotelnewsresource.com/article48087.html Julio 2010.