December 27, 2014 La Inteligencia Emocional en la Hotelería de la Experiencia. La Inteligencia Emocional en la Hotelería de la Experiencia. http://www.hotelnewsresource.com/article48087.html Julio 2010.
December 3, 2014 Hotel Butler Service: The best service ever conceived before. http://www.hotelnewsresource.com/article50222.html November 2010
December 3, 2014 Emotional Intelligence in the Experiential Hospitality http://www.hotelnewsresource.com/article48086.html August 2010
December 3, 2014 Can the design of guest experience be copied? http://www.hotelresource.com/article44360Can_the_Design_of_Guest_Experiences_Be_Copied____ Through_The_Eyes_Of_A_Hotel_Butler___By_Osvaldo_Torres_Cruz.html March 2010
