December 27, 2014 Servicio de Mayordomo de Hotel: tenerlo o no tenerlo? http://www.hotelnewsresource.com/article46985.html July 2010
December 27, 2014 El significado de la experiencia vivida como puntos de recuerdos en la memoria del huésped. http://www.hotelnewsresource.com/article46639.html June 2010
December 27, 2014 ¿ Cómo lograr la tan buscada experiencia ¨Home Away from Home¨ en la Hotelería actual?. http://www.hotelnewsresource.com/article46141.html Mayo 2010
December 27, 2014 Can the design of guest experience be copied? http://www.hotelresource.com/article44360Can_the_Design_of_Guest_Experiences_Be_Copied____Through_The_Eyes_Of_A_Hotel_Butler___By_Osvaldo_Torres_Cruz.html March 2010
December 27, 2014 The Guest And The Service Level http://www.hospitalitynet.org/news/4044699.html December 2009
