Published articles

Guests that atract other guests: priceless hotel allies

Customized Services and the Service Recovery in a Hotel

Final guest satisfaction and the interrelationship among different hotels area

Murphy´s law can be infallible in Hospitality.

The Butler and the service in the guest´s micro- and macro- enviroment.

The active role of the Hotel Butler in Today´s Hotel Industry

Bajo La Mirada D Eun Mayordomo De Hotel: ¿Tener O No Tener Servicio De Mayordomos ? – Esa Es La Pregunta- By Osvaldo Torres Cruz

Bajo La Mirada De Un Mayordomo De Hotel: Yes, Mr Butler: I Let You Get into My Hipocampo. – By Osvaldo Torres Cruz