December 27, 2014 Preguntas a responder antes de contestar una llamada telefónica de un huésped. http://www.hotelnewsresource.com/article81233.html Diciembre 2014
December 27, 2014 Donde hay voluntad hay victorias . http://www.hotelnewsresource.com/article80534.html Noviembre 2014
December 27, 2014 The Guest Experience Design: a Strategy With Which We All Win http://www.htrends.com/trends-detail-sid-80155.html Oct 2014
December 27, 2014 Tres Grandes Ciencias En La Hoteleria De La Experiencia- http://www.htrends.com/trends-detail-sid-79733.html Sept 2014.
December 27, 2014 Three Great Sciences in the Experiential Hospitality http://www.htrends.com/trends-detail-sid-79732.html Sept 2014-11-01
