December 27, 2014 The Guest And The Service Level http://www.hospitalitynet.org/news/4044699.html December 2009
December 27, 2014 www. The experience.com By http://www.hospitalitynet.org/news/4044235.html Nov 2009.
December 27, 2014 The empathy in customised services. http://www.hotelnewsresource.com/article41627.html October 2009
December 27, 2014 The meaning of a live experience as a point of remembrance in the guest memories http://www.hotelnewsresource.com/article40465.html August 2009
December 27, 2014 El timing en el servicio personalizado. http://www.hotelnewsresource.com/article39884.html Julio 2009
