December 3, 2014 Eliciting positive emotions and feelings through the customised services. http://www.hotelresource.com
December 3, 2014 Achieving Guest Satisfaction http://www.hotel-online.com/News/PR2009_2nd/Jun09_ButlerServices.html June 2009
December 3, 2014 DIFFERENTIATION THROUGH THE CUSTOMISED SERVICES http://www.hotelnewsresource.com/article38695.html May 2009
December 3, 2014 Experiencing Hotel Services. http://www.4hoteliers.com/features/article/3961 April 2009.
