December 27, 2014 El mayordomo y el servicio en el microentorno y macroentorno del huésped. http://www.hotelnewsresource.com/article38050.html April 2009
December 27, 2014 Experiencing Hotel Services. http://www.4hoteliers.com/features/article/3961 April 2009.
December 27, 2014 Guest Satisfaction Measurement http://www.hospitalitynet.org/news/4040750.html April 2009
December 27, 2014 Guests that atract other guests: priceless hotel allies http://www.hotelnewsresource.com/article37012.html February 2009
