December 27, 2014 Experiential Hospitality and the Guest Luxury Time http://www.hotelnewsresource.com/article59858.html December 2011
December 27, 2014 Functional Suggestions vs. Questions http://www.hotel-online.com/News/PR2011_2nd/Apr11_HotelButler.html April 2011
December 27, 2014 The experiential Hospitality and the guest transformation. http://www.hotelnewsresource.com/article54697.html May 2011
December 27, 2014 Recovering increased guest satisfaction with the least sacrifice of the Hotel http://www.hotel-online.com/News/PR2011_1st/Mar11_HotelButler.html March 2011
December 27, 2014 Functional Suggestions versus Questions http://www.hotelnewsresource.com/article53803.html April 2011.
