Year 2008 – Hotel Guest Experience

noviembre 3, 2014

Final guest satisfaction and the interrelationship among different hotels area.

http://www.hotelnewsresource.com/article36142.html

December 2008

noviembre 3, 2014

Customized Service and the value of loyalty for life.

www.hotelresource.com/article35498Customized_Service_And_The_Value_Of_Loyalty_For_Life___By_Osvaldo_Torres_Cruz.html

Nov 2008

noviembre 3, 2014

Murphy´s law can be infallible in Hospitality.

http://www.hotelnewsresource.com/article35015.html

October 2008

noviembre 3, 2014

The Butler and the service in the guest´s micro- and macro- enviroment.

http://www.hotelnewsresource.com/article33616.html

July 2008

noviembre 3, 2014

The active role of the Hotel Butler in Today´s Hotel Industry

http://www.hotel-online.com/News/PR2008_3rd/Jul08_ButlerHotelRole.html

July2008