diciembre 2, 2014 Guest Satisfaction Measurement http://www.hospitalitynet.org/news/4040750.html April 2009
diciembre 2, 2014 Guests that atract other guests: priceless hotel allies http://www.hotelnewsresource.com/article37012.html February 2009
diciembre 2, 2014 Customized Services and the Service Recovery in a Hotel http://www.hospitalitynet.org/news/4043217.html February 2009
noviembre 3, 2014 Final guest satisfaction and the interrelationship among different hotels area. http://www.hotelnewsresource.com/article36142.html December 2008