http://www.hospitalitynet.org/news/4040750.html
April 2009
Autor: admin
THE TIMING SERVICE.
Guests that atract other guests: priceless hotel allies
Customized Services and the Service Recovery in a Hotel
Final guest satisfaction and the interrelationship among different hotels area.
http://www.hotelnewsresource.com/article36142.html
December 2008
