diciembre 27, 2014 Customized Services and the Service Recovery in a Hotel http://www.hospitalitynet.org/news/4043217.html February 2009
diciembre 27, 2014 Final guest satisfaction and the interrelationship among different hotels area http://www.hotelnewsresource.com/article36142.html December 2008
diciembre 27, 2014 Murphy´s law can be infallible in Hospitality. http://www.hotelnewsresource.com/article35015.html October 2008
diciembre 27, 2014 The Butler and the service in the guest´s micro- and macro- enviroment. http://www.hotelnewsresource.com/article33616.html July 2008
diciembre 27, 2014 The active role of the Hotel Butler in Today´s Hotel Industry http://www.hotel-online.com/News/PR2008_3rd/Jul08_ButlerHotelRole.html July2008
