diciembre 27, 2014 Small Details Big Degree of Difference. http://www.hotelresource.com/article39681Through_the_Eyes_of_a_Hotel_Butler__Small_Details__Big_Degree_of_Difference___By_Osvaldo_Torres_Cruz.html June 2009
diciembre 27, 2014 Eliciting positive emotions and feelings through the customised services. http://www.hotelresource.com/article39139Through_the_Eyes_of_a_Hotel_Butler__Eliciting_positive_emotions_and_feelings_through_the_customized_services_rendered___By_Osvaldo_Torres_Cruz.html
diciembre 27, 2014 Mastering guests information http://www.hotelresource.com/article38864Through_the_Eyes_of_a_Hotel_Butler__Mastering_guests__information___By_Osvaldo_Torres_Cruz.html June 2009
diciembre 27, 2014 Achieving Guest Satisfaction http://www.hotel-online.com/News/PR2009_2nd/Jun09_ButlerServices.html June 2009
diciembre 27, 2014 DIFFERENTIATION THROUGH THE CUSTOMISED SERVICES http://www.hotelnewsresource.com/article38695.html May 2009
