{"id":872,"date":"2024-08-21T11:33:39","date_gmt":"2024-08-21T14:33:39","guid":{"rendered":"https:\/\/hotelguestexperience.com\/hge\/?p=872"},"modified":"2024-10-01T10:07:17","modified_gmt":"2024-10-01T13:07:17","slug":"mayordomo-de-hotel-como-gestor-del-diseno-de-experiencias","status":"publish","type":"post","link":"https:\/\/hotelguestexperience.com\/hge\/en\/2024\/08\/21\/mayordomo-de-hotel-como-gestor-del-diseno-de-experiencias\/","title":{"rendered":"Mayordomo de hotel como gestor del dise\u00f1o de experiencias."},"content":{"rendered":"

Mayordomo de hotel como gestor del dise\u00f1o de experiencias<\/h2>\n\n\n\n

Objectives:<\/strong><\/p>\n\n\n\n

    \n
  1. 1-Sensitize the participants with information vectors of the Neurohospitality to build a base experiential knowledge to be able to transform the product and the service that is offered in the points of consumption of a hotel in an unforgettable experience and conditioning of the loyalty of the client to the company.<\/li>\n\n\n\n
  2. Creaci\u00f3n de conocimiento del Mayordomo de Hotel como Gestor del Dise\u00f1o de Experiencias del Hu\u00e9sped.<\/li>\n\n\n\n
  3. Reproducir conductas de etiqueta y protocolo de servicios de ultralujo en la asistencia del Mayordomo de Hotel a sus clientes.<\/li>\n\n\n\n
  4. 4-Increase the added value of the services offered to customers in a company and turn the moment of truth into a differential competitive tool for companies.<\/li>\n<\/ol>\n\n\n\n

    Scope:<\/strong><\/p>\n\n\n\n

    All members of the Hotel Butlers team.<\/p>\n\n\n\n

    Duration:<\/strong><\/p>\n\n\n\n

     12 consecutive days.<\/p>\n\n\n\n

     Total hours: 33 hours per work session.<\/p>\n\n\n\n

    STRUCTURE:<\/strong><\/p>\n\n\n\n

    El aprendizaje est\u00e1 dise\u00f1ado en  4 fases:<\/p>\n\n\n\n

    1st Phase: Mystery Guest Service. <\/strong><\/p>\n\n\n\n

    This phase lasts between 1-2 days, where experiential opportunity areas are detected that will be taken to reinforce and personalize subsequent learning. A report is prepared on the experiential opportunity areas detected.<\/p>\n\n\n\n

    2da Fase : Formaci\u00f3n Te\u00f3rica Pr\u00e1ctica.<\/strong><\/p>\n\n\n\n

    In this phase, the theoretical-practical information vectors necessary to transform the interpretation of the product and service that the butlers offer their clients, as well as the interaction with them, will be provided in a comprehensive and unforgettable experience.<\/p>\n\n\n\n

    Duration:<\/strong>:<\/p>\n\n\n\n

    5 consecutive days of two sessions of 3:30 hours (AM session for PM shift workers and PM session for AM shift workers)<\/p>\n\n\n\n

    Total hours per session 20 hours.<\/p>\n\n\n\n

    M\u00f3dulos 6<\/p>\n\n\n\n

      \n
    1. Reflexi\u00f3n: Yo, Mayordomo de Hotel. El modelo 4 D del servicio de mayordomo de Hotel. El dise\u00f1o de la marca personal como Mayordomo de Hotel. El modelo DAMA en el servicio de Mayordomo de Hotel,

      <\/p><\/u><\/em><\/li>\n\n\n\n

    2. La preparaci\u00f3n antes de la llegada del cliente. El equipaje oculto del cliente. La gesti\u00f3n de la historia del cliente por parte del Mayordomo,

      <\/p><\/u><\/em><\/li>\n\n\n\n

    3. La interacci\u00f3n con el cliente. El lenguaje verbal y no verbal en la interacci\u00f3n experiencial. La Neurobiolog\u00eda de la primera impresi\u00f3n. El arte de la observaci\u00f3n, escucha y conversaci\u00f3n con el cliente,

      <\/p><\/u><\/em><\/li>\n\n\n\n

    4. El cliente como sistema cognitivo-conductual y emocional. La lectura de las tres dimensiones del cliente: cuerpo, lenguaje y emociones. La sensorializaci\u00f3n del producto, servicio y del cliente. El cliente como centro del foco atencional del hotelero,

      <\/p><\/u><\/em><\/li>\n\n\n\n

    5. La gesti\u00f3n de   la insatisfacci\u00f3n del cliente. La mente de un cliente insatisfecho. El secuestro emocional del cliente. Ciclo de la gesti\u00f3n de un requerimiento del cliente. El modelo del cliente como unidad cuerpo-cerebro-mente en medio ambiente en la recuperaci\u00f3n de los servicios,

      <\/p><\/em><\/li>\n<\/ol>\n\n\n\n

      \n

      <\/p>

      <\/p><\/em><\/strong><\/p>\n<\/blockquote>\n\n\n\n

      3rd Phase: Operational practical training.<\/strong><\/p>\n\n\n\n

      *Se aplican est\u00e1ndares de servicios de ultra lujo contenidos en la AAA, Leading Hotels of the World y Forbes Reccomended.<\/p>\n\n\n\n

      a) Objectives:<\/strong><\/p>\n\n\n\n

      -Share valuable vectors of theoretical-practical information about the operation of the Butler in a Hotel and the main services offered to guests.<\/p>\n\n\n\n

      -Incorporate into practice the theoretical information vectors obtained in phase 2.<\/p>\n\n\n\n

       b) Dynamics:<\/strong><\/p>\n\n\n\n

      Practical operational training on the etiquette and protocol of the fundamental services of the Hotel Butler based on the 4D model and experiential design.<\/p>\n\n\n\n

      d) Topics to develop:<\/strong><\/p>\n\n\n\n

      The image of the butler. The fundamental work tools of the butler. The work area of the work butler, supervision 360 degrees. Fundamental routes of the hotel butler in his work area. The basic interactions of the butler with his guests. The room product. Receiving the guest Presentation of the amenities of a room to the guest. Etiquette and protocol when knocking on the room door. Etiquette and protocol when accompanying the guest to the room. Etiquette and protocol when being in a room interacting with the guest, among others.

      <\/p><\/u><\/em><\/p>\n\n\n\n

      4ta Fase: Coaching on the Job con los equipos participantes.<\/strong><\/p>\n\n\n\n

      This phase lasts from one to two days (depending on the number of work teams that participate). The trainer is integrated into the operation of each work team (wearing its uniform) to detect operational experiential opportunity areas and possible knots or barriers that prevent experiential design in each sector. A report is prepared on the experiential opportunity areas detected.<\/p>\n\n\n\n

      2 consecutive days: a theoretical day and another practical day.<\/p>\n\n\n\n

      Two sessions of 3:30 hours (morning session for afternoon shift workers and afternoon session for morning shift workers)<\/p>\n\n\n\n

      Total hours per session 7 hours.<\/p>\n\n\n\n

      A report is prepared with the experiential opportunity areas detected and suggestions for action plans with respect to them.<\/p>\n\n\n\n

      This training is certified under the ECO 301 and ECO 217 standards of SEP-CONOCER for Mexico<\/p>\n\n\n\n

      \n
      \n

      The learning incorporates the luxury service standards contained in AAA, Leading Hotels of the World and Forbes Reccomended plus the standards of the Neurohotel industry.<\/em>.<\/p>\n<\/blockquote>\n<\/blockquote>","protected":false},"excerpt":{"rendered":"

      Mayordomo de hotel como gestor del dise\u00f1o de experiencias Objetivos: Alcance: Todos los miembros del equipo de Mayordomos de Hotel. Duraci\u00f3n:  12 d\u00edas consecutivos.  Horas totales: 33 horas por sesi\u00f3n de trabajo. Estructura: El aprendizaje est\u00e1 dise\u00f1ado en  4 fases: 1ra Fase:  Servicio de Mistery Guest.  Esta fase dura entre 1-2 d\u00edas , donde se […]<\/p>\n","protected":false},"author":1,"featured_media":873,"comment_status":"closed","ping_status":"","sticky":false,"template":"single-product","format":"standard","meta":{"saved_in_kubio":false,"om_disable_all_campaigns":false,"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[60],"tags":[],"class_list":["post-872","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-formaciones"],"jetpack_featured_media_url":"https:\/\/hotelguestexperience.com\/hge\/wp-content\/uploads\/2024\/08\/hotel-imagen.webp","_links":{"self":[{"href":"https:\/\/hotelguestexperience.com\/hge\/en\/wp-json\/wp\/v2\/posts\/872","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hotelguestexperience.com\/hge\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hotelguestexperience.com\/hge\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hotelguestexperience.com\/hge\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hotelguestexperience.com\/hge\/en\/wp-json\/wp\/v2\/comments?post=872"}],"version-history":[{"count":10,"href":"https:\/\/hotelguestexperience.com\/hge\/en\/wp-json\/wp\/v2\/posts\/872\/revisions"}],"predecessor-version":[{"id":1863,"href":"https:\/\/hotelguestexperience.com\/hge\/en\/wp-json\/wp\/v2\/posts\/872\/revisions\/1863"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hotelguestexperience.com\/hge\/en\/wp-json\/wp\/v2\/media\/873"}],"wp:attachment":[{"href":"https:\/\/hotelguestexperience.com\/hge\/en\/wp-json\/wp\/v2\/media?parent=872"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hotelguestexperience.com\/hge\/en\/wp-json\/wp\/v2\/categories?post=872"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hotelguestexperience.com\/hge\/en\/wp-json\/wp\/v2\/tags?post=872"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}