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osvaldotorres@hotelguestexperience.com
Customized Services and the Service Recovery in a Hotel
http://www.hospitalitynet.org/news/4043217.html February 2009
Final guest satisfaction and the interrelationship among different hotels area.
http://www.hotelnewsresource.com/article36142.html December 2008
Customized Service and the value of loyalty for life.
www.hotelresource.com/article35498Customized_Service_And_The_Value_Of_Loyalty_For_Life___By_Osvaldo_Torres_Cruz.html Nov 2008
Murphy´s law can be infallible in Hospitality.
http://www.hotelnewsresource.com/article35015.html October 2008
The Butler and the service in the guest´s micro- and macro- enviroment.
http://www.hotelnewsresource.com/article33616.html July 2008
The active role of the Hotel Butler in Today´s Hotel Industry
http://www.hotel-online.com/News/PR2008_3rd/Jul08_ButlerHotelRole.html July2008
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Osvaldo Torres Cruz
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