Contact us for more information on the content of the modules.
osvaldotorres@hotelguestexperience.com
The meaning of a live experience as a point of remembrance in the guest memories
http://www.hotelnewsresource.com/article40465.html August 2009
Small Details Big Degree of Difference.
http://www.hotelresource.com/ June 2009
Eliciting positive emotions and feelings through the customised services.
http://www.hotelresource.com
Mastering guests information
http://www.hotelresource.com June 2009
Achieving Guest Satisfaction
http://www.hotel-online.com/News/PR2009_2nd/Jun09_ButlerServices.html June 2009
DIFFERENTIATION THROUGH THE CUSTOMISED SERVICES
http://www.hotelnewsresource.com/article38695.html May 2009
Experiencing Hotel Services.
http://www.4hoteliers.com/features/article/3961 April 2009.
Guest Satisfaction Measurement
http://www.hospitalitynet.org/news/4040750.html April 2009
THE TIMING SERVICE.
http://www.4hoteliers.com/features/article/3832 March 2009.
Guests that atract other guests: priceless hotel allies
http://www.hotelnewsresource.com/article37012.html February 2009