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Some key questions which will determine your success in Hospitality Industry.
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Guest` s satisfaction follow up must be on the spot and just on time.
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Yes Mr Butler, I would like you to ge tinto my hipoccampus.
http://www.hotelnewsresource.com/article52023.html February 2011
Emotional Intelligence in the Experiential Hospitality
http://www.hotelnewsresource.com/article48086.html August 2010
Hotel Butler Service: The best service ever conceived before.
http://www.hotelnewsresource.com/article50222.html November 2010
Emotional Intelligence in the Experiential Hospitality
http://www.hotelnewsresource.com/article48086.html August 2010
Can the design of guest experience be copied?
http://www.hotelresource.com/article44360Can_the_Design_of_Guest_Experiences_Be_Copied____ Through_The_Eyes_Of_A_Hotel_Butler___By_Osvaldo_Torres_Cruz.html March 2010
The Guest And The Service Level
http://www.hospitalitynet.org/news/4044699.html December 2009
www. The experience.com By
http://www.hospitalitynet.org/news/4044235.html Nov 2009.
The empathy in customised services.
http://www.hotelnewsresource.com/article41627.html October 2009