Contact us for more information on the content of the modules.

osvaldotorres@hotelguestexperience.com

El timing en el servicio personalizado.

    http://www.hotelnewsresource.com/article39884.html Julio 2009

El mayordomo un nuevo gestor de vida

  El mayordomo un nuevo gestor de vida http://www.hotelresource.com/article39421El_Mayordomo_de_Hotel__un_nuevo_gestor_del_estilo_de_vida____By_Osvaldo_Torres_Cruz.html   June 2009

Small Details Big Degree of Difference.

    http://www.hotelresource.com/article39681Through_the_Eyes_of_a_Hotel_Butler__Small_Details__Big_Degree_of_Difference___By_Osvaldo_Torres_Cruz.html June 2009

Eliciting positive emotions and feelings through the customised services.

    http://www.hotelresource.com/article39139Through_the_Eyes_of_a_Hotel_Butler__Eliciting_positive_emotions_and_feelings_through_the_customized_services_rendered___By_Osvaldo_Torres_Cruz.html

Mastering guests information

    http://www.hotelresource.com/article38864Through_the_Eyes_of_a_Hotel_Butler__Mastering_guests__information___By_Osvaldo_Torres_Cruz.html June 2009

Achieving Guest Satisfaction

    http://www.hotel-online.com/News/PR2009_2nd/Jun09_ButlerServices.html June 2009

DIFFERENTIATION THROUGH THE CUSTOMISED SERVICES

      http://www.hotelnewsresource.com/article38695.html May 2009  

El mayordomo y el servicio en el microentorno y macroentorno del huésped.

    http://www.hotelnewsresource.com/article38050.html April 2009

Experiencing Hotel Services.

    http://www.4hoteliers.com/features/article/3961 April 2009.

Guest Satisfaction Measurement

    http://www.hospitalitynet.org/news/4040750.html April 2009

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