Contact us for more information on the content of the modules.
osvaldotorres@hotelguestexperience.com
Emotional Intelligence in the Experiential Hospitality
http://www.hotelnewsresource.com/article48086.html August 2010
La Inteligencia Emocional en la Hotelería de la Experiencia.
La Inteligencia Emocional en la Hotelería de la Experiencia. http://www.hotelnewsresource.com/article48087.html Julio 2010.
Servicio de Mayordomo de Hotel: tenerlo o no tenerlo?
http://www.hotelnewsresource.com/article46985.html July 2010
El significado de la experiencia vivida como puntos de recuerdos en la memoria del huésped.
http://www.hotelnewsresource.com/article46639.html June 2010
¿ Cómo lograr la tan buscada experiencia ¨Home Away from Home¨ en la Hotelería actual?.
http://www.hotelnewsresource.com/article46141.html Mayo 2010
Can the design of guest experience be copied?
http://www.hotelresource.com/article44360Can_the_Design_of_Guest_Experiences_Be_Copied____Through_The_Eyes_Of_A_Hotel_Butler___By_Osvaldo_Torres_Cruz.html March 2010
The Guest And The Service Level
http://www.hospitalitynet.org/news/4044699.html December 2009
www. The experience.com By
http://www.hospitalitynet.org/news/4044235.html Nov 2009.
The empathy in customised services.
http://www.hotelnewsresource.com/article41627.html October 2009
The meaning of a live experience as a point of remembrance in the guest memories
http://www.hotelnewsresource.com/article40465.html August 2009