Contact us for more information on the content of the modules.
osvaldotorres@hotelguestexperience.com
Trainings
Customized Services and the Service Recovery in a Hotel
http://www.hospitalitynet.org/news/4043217.html February 2009
Final guest satisfaction and the interrelationship among different hotels area.
http://www.hotelnewsresource.com/article36142.html December 2008
Customized Service and the value of loyalty for life.
www.hotelresource.com/article35498Customized_Service_And_The_Value_Of_Loyalty_For_Life___By_Osvaldo_Torres_Cruz.html Nov 2008
Murphy´s law can be infallible in Hospitality.
http://www.hotelnewsresource.com/article35015.html October 2008
The Butler and the service in the guest´s micro- and macro- enviroment.
http://www.hotelnewsresource.com/article33616.html July 2008
The active role of the Hotel Butler in Today´s Hotel Industry
http://www.hotel-online.com/News/PR2008_3rd/Jul08_ButlerHotelRole.html July2008
Designing the Guest Experience: Four Approaches to Develop in 2014 – By Osvaldo Torres Cruz
The design of guests positive experiences through the year just ended, showed to be the most effective[…]
Hoteliers’ Soft Skills – a Hospitality Magical Realism – By Osvaldo Torres Cruz
Contemporary environment is characterized by a process of Economy globalization that has changed the ways of business[…]
A Good Hotel to Work is a Good Hotel to Stay – By Osvaldo Torres Cruz
As an old marketing axiom says a company with happy employees represents a company with happy customers.[…]
Osvaldo Torres Cruz
Osvaldo Torres is a Hospitality Consultant and Trainer with more than 16 years of experience in hospitality and tourism.[…]