Contact us for more information on the content of the modules.

osvaldotorres@hotelguestexperience.com

Trainings

The meaning of a live experience as a point of remembrance in the guest memories

http://www.hotelnewsresource.com/article40465.html August 2009  

Small Details Big Degree of Difference.

http://www.hotelresource.com/ June 2009    

Mastering guests information

http://www.hotelresource.com June 2009  

Achieving Guest Satisfaction

http://www.hotel-online.com/News/PR2009_2nd/Jun09_ButlerServices.html June 2009  

DIFFERENTIATION THROUGH THE CUSTOMISED SERVICES

    http://www.hotelnewsresource.com/article38695.html May 2009    

Experiencing Hotel Services.

http://www.4hoteliers.com/features/article/3961 April 2009.  

Guest Satisfaction Measurement

http://www.hospitalitynet.org/news/4040750.html April 2009  

THE TIMING SERVICE.

http://www.4hoteliers.com/features/article/3832 March 2009.  

Guests that atract other guests: priceless hotel allies

http://www.hotelnewsresource.com/article37012.html February 2009