Contact us for more information on the content of the modules.
osvaldotorres@hotelguestexperience.com
Trainings
El timing en el servicio personalizado.
http://www.hotelnewsresource.com/article39884.html Julio 2009
El mayordomo un nuevo gestor de vida
El mayordomo un nuevo gestor de vida http://www.hotelresource.com/article39421El_Mayordomo_de_Hotel__un_nuevo_gestor_del_estilo_de_vida____By_Osvaldo_Torres_Cruz.html June 2009
Small Details Big Degree of Difference.
http://www.hotelresource.com/article39681Through_the_Eyes_of_a_Hotel_Butler__Small_Details__Big_Degree_of_Difference___By_Osvaldo_Torres_Cruz.html June 2009
Eliciting positive emotions and feelings through the customised services.
http://www.hotelresource.com/article39139Through_the_Eyes_of_a_Hotel_Butler__Eliciting_positive_emotions_and_feelings_through_the_customized_services_rendered___By_Osvaldo_Torres_Cruz.html
Mastering guests information
http://www.hotelresource.com/article38864Through_the_Eyes_of_a_Hotel_Butler__Mastering_guests__information___By_Osvaldo_Torres_Cruz.html June 2009
Achieving Guest Satisfaction
http://www.hotel-online.com/News/PR2009_2nd/Jun09_ButlerServices.html June 2009
DIFFERENTIATION THROUGH THE CUSTOMISED SERVICES
http://www.hotelnewsresource.com/article38695.html May 2009
El mayordomo y el servicio en el microentorno y macroentorno del huésped.
http://www.hotelnewsresource.com/article38050.html April 2009
Experiencing Hotel Services.
http://www.4hoteliers.com/features/article/3961 April 2009.
Guest Satisfaction Measurement
http://www.hospitalitynet.org/news/4040750.html April 2009