Services

This training is aimed at all workers who work in Customer Service, whether in a Hotel, Restaurant or Service Company.

During the training, participants have access to important vectors of information that will enable them to change their position as observers of what the client, the product and the service represent for them.

Once these lessons are incorporated, participants will be able to transform their interaction with clients into positive and unforgettable integral experiences, making the product and the service remain positioned in their minds.

This training is aimed at all workers linked to the Butler Service, whether in a Hotel or Cruise Ship.

During the training, participants have access to important vectors of information and practical training that will enable them, through their interaction with the client, to design holistic experiences for the clients they serve.

The Hotel Butler will become the manager par excellence of the design of the experience of his guest through his observation, active listening, conversational and relational capacity that will allow him to read the sensory preferences of his clients and adapt them to the product and service he offers them.

Hotel Butlers, Managers of the Experiential Design of their clients, are without a doubt a differentiating tool of great impact for hotels.

This training is aimed at all workers linked to the Bar and Restaurant Service, whether in a Hotel or Cruise Ship.

During the training, participants have access to important vectors of information and practical training that will enable them, through their interaction with the client during the food and beverage service, to design holistic experiences for the clients they serve.

Participants have access to important vectors of information that will enable them to change their position as observers regarding the importance of the food and beverage service for the client in satisfying a basic need of their body.

Once these learnings have been incorporated, through the practices of protocol and etiquette for customer assistance in bars and restaurants, participants will be able to transform their interaction with clients into positive and multi-sensory integral experiences that will be recorded in their memories as unforgettable memories.

This training is aimed to all leaders of a service company.

The objective is to provide leaders with resources and tools to be able to stimulate employee behaviors that are consistent with the results that companies want to achieve.

Leading from knowledge of the human brain, both of the leader and the person being led, allows business objectives to be achieved more quickly, effectively, efficiently and effectively, as well as consolidating the motivational behavior of work teams in the face of new challenges.

Service offered to any service company that wishes to evaluate the level of its services as a trigger for a positive and unforgettable experience for its customers.

The company receives a report with photographic and audio evidence of interactions with the customer as well as the areas of opportunity to develop from the point of view of Experiential Design.