Contact us for more information on the content of the modules.
osvaldotorres@hotelguestexperience.com
Trainings
Achieving Guest Satisfaction
http://www.hotel-online.com/News/PR2009_2nd/Jun09_ButlerServices.html June 2009
DIFFERENTIATION THROUGH THE CUSTOMISED SERVICES
http://www.hotelnewsresource.com/article38695.html May 2009
El mayordomo y el servicio en el microentorno y macroentorno del huésped.
http://www.hotelnewsresource.com/article38050.html April 2009
Experiencing Hotel Services.
http://www.4hoteliers.com/features/article/3961 April 2009.
Guest Satisfaction Measurement
http://www.hospitalitynet.org/news/4040750.html April 2009
THE TIMING SERVICE.
http://www.4hoteliers.com/features/article/3832 March 2009.
Guests that atract other guests: priceless hotel allies
http://www.hotelnewsresource.com/article37012.html February 2009
Customized Services and the Service Recovery in a Hotel
http://www.hospitalitynet.org/news/4043217.html February 2009
Final guest satisfaction and the interrelationship among different hotels area
http://www.hotelnewsresource.com/article36142.html December 2008
Murphy´s law can be infallible in Hospitality.
http://www.hotelnewsresource.com/article35015.html October 2008