Contact us for more information on the content of the modules.
osvaldotorres@hotelguestexperience.com
Trainings
Can the design of guest experience be copied?
http://www.hotelresource.com/article44360Can_the_Design_of_Guest_Experiences_Be_Copied____Through_The_Eyes_Of_A_Hotel_Butler___By_Osvaldo_Torres_Cruz.html March 2010
The Guest And The Service Level
http://www.hospitalitynet.org/news/4044699.html December 2009
www. The experience.com By
http://www.hospitalitynet.org/news/4044235.html Nov 2009.
The empathy in customised services.
http://www.hotelnewsresource.com/article41627.html October 2009
The meaning of a live experience as a point of remembrance in the guest memories
http://www.hotelnewsresource.com/article40465.html August 2009
El timing en el servicio personalizado.
http://www.hotelnewsresource.com/article39884.html Julio 2009
El mayordomo un nuevo gestor de vida
El mayordomo un nuevo gestor de vida http://www.hotelresource.com/article39421El_Mayordomo_de_Hotel__un_nuevo_gestor_del_estilo_de_vida____By_Osvaldo_Torres_Cruz.html June 2009
Small Details Big Degree of Difference.
http://www.hotelresource.com/article39681Through_the_Eyes_of_a_Hotel_Butler__Small_Details__Big_Degree_of_Difference___By_Osvaldo_Torres_Cruz.html June 2009
Eliciting positive emotions and feelings through the customised services.
http://www.hotelresource.com/article39139Through_the_Eyes_of_a_Hotel_Butler__Eliciting_positive_emotions_and_feelings_through_the_customized_services_rendered___By_Osvaldo_Torres_Cruz.html
Mastering guests information
http://www.hotelresource.com/article38864Through_the_Eyes_of_a_Hotel_Butler__Mastering_guests__information___By_Osvaldo_Torres_Cruz.html June 2009