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Trainings

Designing the Guest Experience: Four Approaches to Develop in 2014 – By Osvaldo Torres Cruz

The design of guests positive experiences through the year just ended, showed to be the most effective[…]

Hoteliers’ Soft Skills – a Hospitality Magical Realism – By Osvaldo Torres Cruz

Contemporary environment is characterized by a process of Economy globalization that has changed the ways of business[…]

A Good Hotel to Work is a Good Hotel to Stay – By Osvaldo Torres Cruz

As an old marketing axiom says a company with happy employees represents a company with happy customers.[…]

Osvaldo Torres Cruz

Osvaldo Torres is a Hospitality Consultant and Trainer with more than 16 years of experience in hospitality and tourism.[…]

Bajo La Mirada D Eun Mayordomo De Hotel: ¿Tener O No Tener Servicio De Mayordomos ? – Esa Es La Pregunta- By Osvaldo Torres Cruz

He tenido la oportunidad de participar en un evento que agrupaba a reconocidos Hoteles 5 estrellas de[…]

Bajo La Mirada De Un Mayordomo De Hotel: Yes, Mr Butler: I Let You Get into My Hipocampo. – By Osvaldo Torres Cruz

Como ya he comentado en otros artículos, esta nueva década se enmarca en el contexto de la[…]

Who am I?

Saludos Cordiales