Contactanos para más información del contenido de los módulos.

osvaldotorres@hotelguestexperience.com

Formaciones

Can the design of guest experience be copied?

    http://www.hotelresource.com/article44360Can_the_Design_of_Guest_Experiences_Be_Copied____Through_The_Eyes_Of_A_Hotel_Butler___By_Osvaldo_Torres_Cruz.html March 2010

The Guest And The Service Level

    http://www.hospitalitynet.org/news/4044699.html December 2009

www. The experience.com By

    http://www.hospitalitynet.org/news/4044235.html Nov 2009.

The empathy in customised services.

      http://www.hotelnewsresource.com/article41627.html October 2009  

The meaning of a live experience as a point of remembrance in the guest memories

    http://www.hotelnewsresource.com/article40465.html August 2009

El timing en el servicio personalizado.

    http://www.hotelnewsresource.com/article39884.html Julio 2009

El mayordomo un nuevo gestor de vida

  El mayordomo un nuevo gestor de vida http://www.hotelresource.com/article39421El_Mayordomo_de_Hotel__un_nuevo_gestor_del_estilo_de_vida____By_Osvaldo_Torres_Cruz.html   June 2009

Small Details Big Degree of Difference.

    http://www.hotelresource.com/article39681Through_the_Eyes_of_a_Hotel_Butler__Small_Details__Big_Degree_of_Difference___By_Osvaldo_Torres_Cruz.html June 2009

Eliciting positive emotions and feelings through the customised services.

    http://www.hotelresource.com/article39139Through_the_Eyes_of_a_Hotel_Butler__Eliciting_positive_emotions_and_feelings_through_the_customized_services_rendered___By_Osvaldo_Torres_Cruz.html

Mastering guests information

    http://www.hotelresource.com/article38864Through_the_Eyes_of_a_Hotel_Butler__Mastering_guests__information___By_Osvaldo_Torres_Cruz.html June 2009